This “heartfelt service” campaign is introduced to recognise and reward our staff who has provided you with whole hearted and professional service. It will also help us better understand the level of service and reception given by our centre and improve our service to you.

Your feedback will be greatly appreciated and treated with strict confidentiality. Thank you for your time.
Name: Contact No. 
Email: Date: 
Service(s) received: Location:
Section A : CONSULTANT / ARTIST  
Name of Consultant or Artist:   
A1. How would you rate the personal touch you received from our consultant/artist?
A2. How would you rate the responsiveness of our staff towards your needs and concerns?
A3. How would you rate the professionalism of our consultant/artist?
A4. How would you rate the beauty knowledge of our consultant/artist?
Other comments or compliments:  
Section B : AESTHETICIAN  
Name of Aesthetician:  
B1. Did our aesthetician show you to the room?
B2. Were you briefed on what to do during treatment?
Eg. The correct way to breathe during breathing therapy.
B3. Did our aesthetician adjust the ambience of the room to your satisfaction ?
Lighting
Music
Scent
Temperature of bed
Temperature of room
B4. How helpful and sensitive was our aesthetician to your needs?
B5. How would you rate the skill of our aesthetician?
B6. How would you rate the beauty knowledge of our aesthetician?
B7. Do you feel rejuvenated after the treatment?
Other comments or compliments:  
Section C : GENERAL QUESTIONS  
C1. Were you well greeted upon arrival?
C2. Were you served a cup of preferred drink upon arrival?
If you choose "No", what was the reason?  
C3. Were you served a cup of preferred drink after treatment?
If you choose "No", what was the reason?  
C4. How was the upkeep and cleanliness of the centre and treatment room?
C5. Overall, how would you rate the service experience you received at the centre?
Following the above question, who attributed most to your service experience?
C6. Overall, how would you rate the sincerity of service provided by our staff?
Other comments or compliments: